Vatican City, Jul 13, 2016 / 10:35 am (CNA/EWTN News).- After a trip to the dentist Wednesday, Pope Francis made the spontaneous decision to stop by the Pontifical Commission for Latin America — a visit one official says demonstrates his close pastoral concern for those in his care.

“It was a very exciting moment for everyone,” Fr. Jose Tola, an official of the department, told CNA July 13 following the Pope’s visit. Fr. Tola, who was present to welcome the unexpected guest, said it was the first time he’s met the Pope in a non-protocol situation.

“He’s a person with a very special charism and has a very sincere way of approaching people,” Tola said, explaining that for him the visit was “a very edifying experience” from a personal, human, and spiritual perspective.

While he’s met the Pope before in formal situations, what made this visit special was “the spontaneity,” the priest said, because protocol visits such as a plenary meeting or Masses are foreseen, so everything is arranged beforehand. “Instead, today the Pope met us without preparation and I felt like he was not only the Supreme Pontiff, but a pastor who is close the people” Fr. Tola said.

The visit was “something done for pastoral reasons, for sincere pastoral reasons for his workers, for the people entrusted to his care,” he added. The commission, headed by Cardinal Marc Ouellet, is located only 330 yards from the Apostolic Palace.

According to an article posted to the commission’s website after the visit, work was going about as usual when Francis unexpectedly showed up at the door at exactly 9:10 a.m. Officials had been in a meeting planning an upcoming continental celebration of the Jubilee of Mercy in Bogota when the doorbell rang, the article said, noting that the person who went to the door was “stunned” to see the Vicar of Christ standing in front of them. Pope Francis, on the other hand, was completely natural, telling them, “Good morning! Can I come in?”

After getting a heads-up from a woman who had passed by and happened to see the Pope walk in, the other officials in the meeting jumped to their feet as Pope Francis made his way down the hall to the office where the meeting was taking place. Guzman Carriquiry, the commission’s secretary, quickly made his way to the front of the group just in time to greet the Pope as he walked up, telling Francis, “Good morning, do you have time to speak a little bit?”

According to the article, the rest of the officials waited “impatiently” outside while the Pope and Carriquiry spoke in private, and were “noticeably surprised and excited” for the spontaneous visit. The security officer who accompanied the Pope told the officials that as Francis was leaving the Vatican’s Department for Health and Welfare after a visit to the dentist, he said that he had the idea “to pass by the Commission for Latin America” before returning to Santa Marta.

When the security officer recalled how when he told Pope the visit would be “very complicated,” Francis simply replied by calmly saying, “I am the Pope; don’t worry, we are in God’s hands.” The Swiss Guards standing watch at the Saint Anne’s Gate entrance to the Vatican made “a solemn and half shocked salute” as they saw the Pope drive away, the officer said, jesting with the commission that it was “the first such mischief” Pope Francis had done.

After the private conversation between Francis and Carriquiry ended, the Pope accepted the commission’s invitation for coffee, greeting each member personally. The commission’s article recounts how although the conversation was brief, it was “pleasant and enjoyable,” and that in addition to sharing some stories and jokes, Francis demonstrated an “impressive memory” when he met officials whom he had greeted on previous occasions.

After a leisurely visit, the commission members took some photos with Pope Francis before accompanying him to the door. The commission in their article stressed that the visit was completely casual and spontaneous, and was not part of the Pope’s scheduled visits to the different departments and entities of the Roman Curia.

Pope Francis has so far made several rounds in his visits to the curial offices, but has yet to make his official visit to the Pontifical Commission for Latin America. For that, the commission said, “we are still waiting.”